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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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herbert Maticha

November 5, 2025

5  out of  5
rating by herbert Maticha
"Sarah provided with exceptional help and helpful information"
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Ashley Baldree

November 5, 2025

5  out of  5
rating by Ashley Baldree
"Glad to be apart of State Farm Melissa. Great customer service."
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frogkisser

November 5, 2025

5  out of  5
rating by frogkisser
"I love this office so much! They are wonderful at communication and add the personal touch in excellence you just don't receive from a call center,they treat you like family They really look out for your needs. I have had this office since 2018 , I have nothing but wonderful things to say. Thank you Brady and your incredible team! Appreciate y'all !"
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gretchen cly

November 4, 2025

5  out of  5
rating by gretchen cly
"Lita is amazing! So helpful. I always enjoy working with her!!!"
We responded:
"Gretchen, thank you for your wonderful feedback! I'm happy to know that Lita has been so helpful and enjoyable to work with. We appreciate your support! Let us know if there's anything else we can assist you with."
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M Filak

November 3, 2025

5  out of  5
rating by M Filak
"Got great customer service from Lita when I called about some changes to my insurance. She was cheerful, professional, and knowledgeable."
We responded:
"Thank you, M Filak! I'm happy to hear that Lita provided you with such excellent service. Our team is dedicated to offering cheerful and professional assistance, and it's wonderful to know that Lita's knowledge made a difference for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Shankar Gaur

November 3, 2025

5  out of  5
rating by Shankar Gaur
"I’ve had an excellent experience with Brady Paxman and the team in Melissa, TX. They’re knowledgeable, professional, and always ready to help. They take the time to explain coverage options clearly and ensure you’re getting the best value for your needs. Every interaction has been smooth, whether it’s updating a policy, getting a quote, or asking questions. The entire office is friendly, efficient, and truly cares about their customers. It’s great to have a local State Farm agent who delivers personal service with honesty and attention to detail. Highly recommend Brady Paxman’s State Farm insurance office to anyone looking for dependable insurance and a team that genuinely looks out for you!"
We responded:
"Thank you, Shankar, for your wonderful feedback! I'm happy to hear that you've had such a positive experience with our team in Melissa, TX. We strive to provide clear and helpful service, and it's great to know that our efforts are appreciated. If you ever have more questions or need assistance, feel free to reach out. Thanks for recommending us!"
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ross boyd

November 3, 2025

5  out of  5
rating by ross boyd
"Helpful folks"
We responded:
"Ross, thank you for your kind words! I'm glad our team could be of assistance. If you ever need anything else, feel free to reach out!"
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Sherpas Floral Rental

November 1, 2025

5  out of  5
rating by Sherpas Floral Rental
"Loved working with them ! Excellent service . Lots has been great help great communication through out the process ."
We responded:
"Thank you, Sherpas Floral Rental! I'm happy to hear you enjoyed working with us and appreciated the excellent service. It's wonderful to know that Lots provided great communication throughout the process. Let us know if there's anything else we can assist you with!"
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Zach Kern

October 31, 2025

5  out of  5
rating by Zach Kern
"By far the best insurance company I’ve had in terms of price and service! Any issues I’ve ever had were handled fast and accurately!"
We responded:
"Thank you, Zach! I'm happy to know you find our prices and service top-notch. It's great that any issues have been resolved quickly and accurately. Let us know if there's anything else we can do for you!"
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jonathan aguirre

October 30, 2025

5  out of  5
rating by jonathan aguirre
"Great service easy communication"
We responded:
"Thank you, Jonathan! I'm happy you found our service and communication easy. We’re always here to help with any insurance needs you might have. Let us know if there's anything else we can do for you!"
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Susie Cequina

October 29, 2025

5  out of  5
rating by Susie Cequina
"We love referring our clients to Lita English! She’s the best agent around and fulfilling our clients needs for their home insurance. She’s a great resource and communicator to get us the best coverage possible."
We responded:
"Thank you, Susie! I'm happy to hear that Lita English has been such a valuable resource for you and your customers. Her dedication to providing excellent coverage and communication is truly appreciated. If there's anything else we can assist with, feel free to reach out!"
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Judith Branscombe

October 29, 2025

5  out of  5
rating by Judith Branscombe
"Riley is an amazing agent! Always friendly, so informative and helpful."
We responded:
"Thank you, Judith! I'm happy to hear that Riley has been friendly, informative, and helpful. Our team is dedicated to providing excellent service, and your feedback means a lot. If you ever need anything else, feel free to reach out!"
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R B

October 29, 2025

5  out of  5
rating by R B
"Very friendly and knowledgeable"
We responded:
"Thank you for the review! I'm happy you found our team friendly and knowledgeable. We’re committed to providing excellent service. Let us know if there's anything else we can assist you with!"
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Cheryl Beach

October 27, 2025

5  out of  5
rating by Cheryl Beach
"Riley, thank you for always helping this senior lady understand any questions I have regarding my Homeowner's policy, and monthly payments. Your patience, kindness and expertise is so appreciated. God bless you as you continue to help others. Cheryl Beach"
We responded:
"Thank you, Cheryl! I'm really happy to hear that Riley has been able to assist you with your policy and monthly payments. Your kind words about his patience and expertise mean a lot to us. If you ever have more questions or need further assistance, feel free to reach out. We’re here to help!"
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Diane Hunter

October 23, 2025

5  out of  5
rating by Diane Hunter
"Riley has been a life saver for me, helping me to understand the ins and outs of my policies after my husband passed. Without her courtesy, help and professional assistance, I really do not know what I would have done."
We responded:
"Thank you, Diane! I'm happy you had a positive experience with our office. Your satisfaction is important to us, and we're here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Ramon Gonzalez

October 21, 2025

5  out of  5
rating by Ramon Gonzalez
"Lita is always pleasant and knowledgeable she always helps me in a timely manner"
We responded:
"Thank you, Ramon! I'm happy to hear that Lita has been able to assist you with her pleasant and knowledgeable service. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
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Patrick McGrath Jr

October 21, 2025

5  out of  5
rating by Patrick McGrath Jr
"Emailed office after hours and received a call and a text the next morning. Requesting a quote on a new vehicle. Lita and Riley communicated clearly and professionally. This is why I stay with Statefarm. Great customer service from a local level Thanks Ladies."
We responded:
"Thank you for the kind words Patrick! We're so glad we're able to help take care of your insurance needs. We appreciate you!"
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Kathy Moore

October 21, 2025

5  out of  5
rating by Kathy Moore
"This State Farm office is Exceptional! Everyone here is always willing to help with any questions or policy changes. I have covered several of my cars with this office and it is always an easy experience. Sara is the best! She will always do her very best to assist you! I really appreciate her so much. This is the place you want to call when you are in need of insurance. Lita is also amazing. I had a question about my auto pay and she helped me right away. Best service by an insurance company that I have ever had!"
We responded:
"Hey, Kathy! Thanks so much for letting us know that our office has been able to take good care of your car and renter’s insurance. We are really happy to hear that policy changes and questions have been simple for you to handle with our team. Sarah will love knowing how much you appreciate her efforts and support. It means a lot that you see our office as the place to call when insurance needs come up, and we are grateful for your trust."
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Dhay Almahdy

October 21, 2025

5  out of  5
rating by Dhay Almahdy
"She did great job and super fast while I’m on the phone with her I got helped."
We responded:
"Thank you for your review, Dhay! Our office is dedicated to excellent service. Let us know if you need anything else!"
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Jennifer Tredway

October 17, 2025

5  out of  5
rating by Jennifer Tredway
"Sarah was amazing help! Our family has several policies and I really needed help finding the best fit for my daughters new vehicle she took the time to help me today answered all my questions and was so helpful."
We responded:
"Thank you, Jennifer! I'm happy to hear that Riley was able to assist you with your family's policies and your daughter's new policy. Our team is dedicated to providing helpful and thorough service. If you have any more questions or need further assistance, feel free to reach out!"
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Ravi K

October 17, 2025

5  out of  5
rating by Ravi K
"Been with Brady Paxman group for several years now, they are always quick and prompt to respond and offer very affordable prices for my auto and home insurance."
We responded:
"Thank you, Ravi! I'm happy to hear that you've been satisfied with our prompt service and competitive pricing over the years. Your trust means a lot to us. If you ever have questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
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Ida Hernandez

October 16, 2025

5  out of  5
rating by Ida Hernandez
"All Staff members are very sweet and helpful. Lita and Sarah have been Angels. Can't beat the prices either when it comes to life/homeowners/Auto"
We responded:
"Ida, thank you for your wonderful feedback! I'm so happy to hear that Lita and Sarah have made such a positive impact on your experience. It's great to know you're satisfied with our prices for insurance. Let us know if there's anything else we can assist you with!"
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Larry zettler

October 14, 2025

5  out of  5
rating by Larry zettler
"Lita was very knowledge about my auto, home and umbrella policies. She provided the answers to the questions I had on my auto policy. Would recommend those that are looking for insurance to contact Lita and get a quote . Helpful and down to earth."
We responded:
"Thank you, Larry, for your wonderful feedback! I'm delighted to hear that Lita was able to assist you with your policies and provide the answers you needed. We appreciate your recommendation and are always here to help with any insurance needs. Let us know if there's anything else we can do for you!"
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Kevin Hall

October 13, 2025

5  out of  5
rating by Kevin Hall
"I have had policies here for a few years now. Whenever I need to make a change or have a question they are quick to respond."
We responded:
"Kevin, thank you! We love seeing reviews like this. Jimmy and Jake always put our customers first and we are glad they were able to assist you with your insurance needs. Feel free to contact us anytime. - Brady Paxman - State Farm Insurance Agent"
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Brandi Lynn

October 10, 2025

5  out of  5
rating by Brandi Lynn
"Quick, professional, and nice! Thanks you!"
We responded:
"Thank you, Brandi Lynn! I'm happy to know you found our service quick and professional. We appreciate your feedback and are here for any insurance needs you may have. Let us know if there's anything else we can do for you!"