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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jared Gaff

August 19, 2025

5  out of  5
rating by Jared Gaff
"Great service so far after being with State Farm for a little over a month. Thank you!"
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Tes Kiflezghie

August 18, 2025

5  out of  5
rating by Tes Kiflezghie
"I always have such a positive experience whenever I call the Brady Paxman State Farm agency and speak to Lita. Lita is consistently helpful, patient, and takes the time to explain my billing questions clearly. I never feel rushed, and she always makes sure I fully understand my options. It’s rare these days to find someone who is both knowledgeable and genuinely caring, but that’s exactly the kind of service I receive every time I speak to Lita. I truly appreciate her professionalism and friendly attitude—it makes managing my home and car insurance so much easier and stress-free. Thank you Lita"
We responded:
"Thank you, Tes, for your review! I truly appreciate your acknowledgment of Drew's assistance in guiding you through your insurance options. Drew's straightforward approach and friendly demeanor align with our commitment to providing excellent customer service at Brady Paxman State Farm. It's gratifying to hear that our team, including Amy, could make the process of switching your home and auto insurance straightforward and easy for you. Your feedback is invaluable to us as we strive to continue offering top-notch service to all our clients. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Charlea Mortensen

August 18, 2025

5  out of  5
rating by Charlea Mortensen
"Sarah was a great help! Very friendly and efficient."
We responded:
"Thank you, Charlea, for the five-star rating!"
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Asad Ali

August 18, 2025

5  out of  5
rating by Asad Ali
"Been with Brady Paxman for home and auto insurance. Riley and Nikki have provided great service in that time. It’s great to have a local office to go to if needed."
We responded:
"Asad, thank you for your feedback! I'm happy to hear that Riley and Nikki have been providing you with great service for your insurance needs. Having a local office is indeed a great advantage, and we're glad you appreciate it. Let us know if there's anything else we can do for you!"
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Jay Allen

August 18, 2025

5  out of  5
rating by Jay Allen
"My experience with state farm has been great i been there for 10 years. Thank you so much Riley looking forward to many moor years."
We responded:
"Thank you, Jay! I'm happy to hear about your positive experience over the past decade with us. Riley and the rest of our team are committed to providing excellent service, and we're excited to continue supporting you in the years to come. Let us know if there's anything else we can assist you with!"
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Becky Emberson

August 18, 2025

5  out of  5
rating by Becky Emberson
"Sarah made adding my new car to my policy fast and easy! Thanks for you efficiency and nice disposition!"
We responded:
"Thank you, Becky! I'm happy to hear that Sarah was able to assist you efficiently and with a friendly attitude. We appreciate your feedback and are here for any future insurance needs you might have. Let us know if there's anything else we can do for you!"
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Thomas Oakes

August 15, 2025

5  out of  5
rating by Thomas Oakes
"Very helpful and very kind helped me figure everything out fast and efficiently!!"
We responded:
"Thank you, Thomas! I'm happy to know you found our service helpful and efficient. Your satisfaction is important to us. Let us know if there's anything else we can assist you with!"
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Christopher Hillblom

August 15, 2025

5  out of  5
rating by Christopher Hillblom
"Excellent service!!!"
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Robin Hencke

August 14, 2025

5  out of  5
rating by Robin Hencke
"I gave my agent, Lita, 5 stars because she goes above and beyond. Lita is friendly and personable. I appreciate the top quality service Lita gives with every phone call and email."
We responded:
"Robin, thank you for your wonderful feedback! I'm happy to hear that Lita has been providing you with exceptional service. We appreciate your kind words and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Laura Alcala

August 14, 2025

5  out of  5
rating by Laura Alcala
"Lita was extremely helpful and patient with the issue I had! Thank you!"
We responded:
"Thank you, Laura! I'm happy to hear that Lita was able to assist you with patience and care. We appreciate your feedback and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Sue Sager

August 13, 2025

5  out of  5
rating by Sue Sager
"Did not receive bill due to computer glitch Lita English is helping us to resolve the issue. It’s been one week and issues still not resolved, have still not recd bill nor new ID cards. Supposed to have recd on 10th but haven’t as of yet. Talking with Lita daily."
We responded:
"Thank you, Sue, for sharing your experience! I'm happy to hear that Lita is assisting you with the billing issue. We’re committed to ensuring everything is sorted out smoothly. If you need further assistance, feel free to reach out!"
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Xochitl Lopez

August 11, 2025

3  out of  5
rating by Xochitl Lopez
"Communication and promptness needs improvement. Direct contact and local availability are a plus."
We responded:
"Thank you for bringing this to our attention. Your experience was not reflective of our usual standard, and we regret the shortfall in communication and promptness. We appreciate your acknowledgment of our local availability, and we’ll be working to ensure your next experience is a better one."
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Samantha Peale

August 8, 2025

5  out of  5
rating by Samantha Peale
"Everyone here are this State Farm office is lovely. I have spoken with Nikki, Reilly, and now Kayla and they are quick, intelligent, and always know how to help."
We responded:
"Thank you, Samantha! I'm happy to hear that Nikki, Reilly, and Kayla have been able to assist you so effectively. We strive to provide knowledgeable and prompt service to all our customers. If you ever need anything else, feel free to reach out!"
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Charlotte Pritchard

August 7, 2025

5  out of  5
rating by Charlotte Pritchard
"Kayla was very prompt in handling my requests."
We responded:
"Charlotte, I'm thrilled you had a 5-star experience with our insurance services! We're grateful for your positive feedback and glad we could assist you. If you ever need further assistance, feel free to reach out to our office. Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Milla Torres

August 7, 2025

5  out of  5
rating by Milla Torres
"Very helpful and quick!!"
We responded:
"Thank you, Milla! I'm happy to know you found our service helpful and quick. If you ever need anything else, feel free to reach out!"
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Samira Nazari

August 7, 2025

5  out of  5
rating by Samira Nazari
"⭐⭐⭐⭐⭐ 5-Star Review Grateful for Tommy – A True Blessing! I truly believe it was the work of God that connected me to Tommy at State Farm. I had just moved from Florida to Texas, and while registering my car, I discovered that my Florida insurance didn’t meet the minimum liability requirements in Texas. I needed to act fast—and that’s when Tommy stepped in. He handled everything with such professionalism, clarity, and patience. Within less than 30 minutes, he transferred all my documents from Florida to Texas, explained every detail beautifully, and ensured I had exactly what I needed to complete my registration. Thanks to Tommy’s quick and excellent service, I was able to return to the registration office and finish everything smoothly. His kind and gracious support truly felt like an answer to prayer—he was like an angel sent to help me in a moment of need. I’m incredibly thankful for this experience and for such a warm welcome to Texas. Thank you, Tommy, and thank you, State Farm!"
We responded:
"Thank you, Samira, for sharing your wonderful experience! I'm so happy to hear that Tommy was able to assist you so effectively during your transition from Florida to Texas. His dedication to providing clear and prompt service is truly commendable. We’re grateful to have him on our team and are delighted that you felt supported during this process. If you ever need anything else, feel free to reach out!"
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Taijan Matkins

August 1, 2025

5  out of  5
rating by Taijan Matkins
"Tommy was a huge help throughout the insurance process. He took the time to explain everything clearly, answered all my questions, and made sure I ended up with the right coverage. I’d definitely recommend him to anyone looking for someone knowledgeable and easy to work with."
We responded:
"Thank you, Taijan, for sharing your experience! I'm happy to hear that Tommy was able to assist you so effectively with your insurance needs. We strive to ensure our customers feel informed and supported. If you have any more questions or need further assistance, feel free to reach out!"
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BOB DUNKERLEY

July 3, 2025

5  out of  5
rating by BOB DUNKERLEY
"Lita was very friendly, welcoming and efficiently followed up with my requests. She is a definite plus to this office. Good move SF!"
We responded:
"Thank you for your review, Bob! I'm happy to hear that Lita made such a positive impression with her friendly and efficient service. We're grateful to have her on our team! If you need anything else, feel free to reach out."
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Hardee Salih

July 2, 2025

5  out of  5
rating by Hardee Salih
"An outstanding experience with Lita from State Farm! She is incredibly helpful, patient, and knowledgeable. Lita went above and beyond to make sure all my questions were answered and my needs were met. Truly top-notch customer service — thank you, Lita!"
We responded:
"Thank you for your review, Hardee! I'm happy to hear about your outstanding experience with Lita. Her dedication to providing helpful and knowledgeable service is truly appreciated. If you have any more questions or need assistance in the future, feel free to reach out!"
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Noneen Stevens

June 17, 2025

5  out of  5
rating by Noneen Stevens
"Tyler was very nice and personal. Made me feel relaxed and comfortable. Told I needed to know and went beyond. Can't say enough about him and everyone that I have talked to. Glad I have chosen you all. Thank you."
We responded:
"Thank you, Noneen! I'm happy to hear that Tyler made you feel relaxed and comfortable. It's wonderful to know that our team has been able to provide you with the information you needed and more. We appreciate your trust in us and are here for any future needs. Let us know if there's anything else we can assist you with!"
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Stephanie Seager

June 17, 2025

5  out of  5
rating by Stephanie Seager
"Tyler was fantastic to work with! He heard my issues, made sure my coverage and cost were where I needed to be and got everything started for me. I'm glad to have an agent that doesn't make me feel like a number in a database!"
We responded:
"Thank you for your review, Stephanie! I'm happy to hear that Tyler provided you with the attention and service you deserve. We strive to make every customer feel valued and supported. If you need anything else, feel free to reach out!"
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Riddy89

June 14, 2025

1  out of  5
rating by Riddy89
"Was good for a year, but my auto rate was raised quite a sum for no traffic violations or accidents within that year or overall. Tried reaching out numerous times to see where the jump was from but have been ignored by Brady and his team for going on months. If you want State farm, best to find other representation. They will push bundles as the only way to get good rates, they attempt to increase payments until pointed out."
We responded:
"Thank you for taking the time to share your concerns. We truly apologize for any frustration this situation has caused. It appears there was a technical issue where emails sent to our redirect were being misrouted to spam. Once we discovered the glitch, I personally reached out to you to explain the issue and wanted to ensure that you received the support you needed. I am truly sorry about this. We understand rate increases can be frustrating, especially when you’ve had no accidents or violations. While these adjustments are determined at a state and nationwide level and are beyond our control, we’re more than happy to review your policy with you and explore any available savings opportunities. Your experience is important to us, and we want to make sure we’ve resolved any remaining concerns. Please don’t hesitate to give us a call at our office so we can assist you further. Thank you for your patience and understanding."
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Hunter McLain

June 10, 2025

5  out of  5
rating by Hunter McLain
"Answered the phone immediately, didn't deal with any automated system. Was very quick to help me switch insurance state to state, monthly rate got cut in half basically which was the highlight to my month lol. He even took the initiative to call the other branch in Phoenix, Arizona to cancel my insurance there and let them know that I am now in Texas."
We responded:
"Thank you, Hunter, for sharing your experience! I'm happy to know that the process was smooth and that we could assist with your insurance transition. It's great to hear that the rate reduction was a highlight for you! If you need anything else, feel free to reach out."
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Sal Saggese

June 3, 2025

5  out of  5
rating by Sal Saggese
"Friendly, knowledgeable, professional. Overall an excellent experience."
We responded:
"Thank you, Sal! I'm happy to hear that you had an excellent experience with our office. We strive to provide friendly and professional service to all our customers. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
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eterranella

April 22, 2025

5  out of  5
rating by eterranella
"Liam and Cornell was very helpful in providing the most cost-effective coverage for our home and auto insurance. Thank you, Cornell, for reaching out to us with a solution to reduce our payments now that we are retired and on a fixed income!"
We responded:
"Thank you so much for your feedback! I’m glad to hear that Liam and Cornell were able to assist you in finding the most cost-effective coverage for your home and auto insurance. It’s great that Cornell could offer a solution to help reduce your payments during retirement. If you have any further questions or need assistance, please don’t hesitate to reach out to our office."