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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kyle Roberts

Kyle Roberts

November 15, 2024

5  out of  5
rating by Kyle Roberts
"Lita, and the team at Brady Paxman are like Mickey Mantle they hit long home runs all the time. Such a good job when I moved to South Texas l kept them as my agent. Lita is super fast and efficient, too... I have no intentions of changing agencies...highly recommend..."
We responded:
"Kyle, thank you for your fantastic review! I'm glad to hear that Lita and the team have been able to provide you with such efficient and reliable service. It's wonderful that you chose to stay with us even after moving to South Texas. Your recommendation means a lot, and we're always here to assist you with any future needs. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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FLIXX THE PHOTOGRAPHER

November 4, 2024

5  out of  5
rating by FLIXX THE PHOTOGRAPHER
"I want to thank Cornell Lockett for his awesome customer service and knowledge of my policy the payment plans the coverage and his awareness of things with the company in comparison to others. His customer service is outrageously great. He took pride in his work and joy in gaining an understanding of where I was at in life and what I could do. Thank you Mr. Lockett."
We responded:
"Thank you for your wonderful review! I'm glad to hear that Cornell provided you with such exceptional service and knowledge about your policy and payment plans. It's great to know he took the time to understand your situation and offer great advice. We truly appreciate your feedback and are grateful to have Cornell on our team. If you have any further questions or need assistance, please don't hesitate to reach out. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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James Brenner

November 1, 2024

5  out of  5
rating by James Brenner
"Riley at Brady Paxman's office really knows what customer service all is about. She was spot on doing follow up, and always friendly on the phone. Service like that has become the exception. Thank you, Riley, for everything you do."
We responded:
"James, thank you for your wonderful review! We're glad to know that Riley's dedication to customer service made such a positive impact on your experience. Her friendly and consistent follow-up is something we truly value in our team. We appreciate your kind words and look forward to assisting you with any future needs. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Mark Kokaramgbbb

October 25, 2024

5  out of  5
rating by Mark Kokaramgbbb
"I worked with Drew Hogan great service and knowledge"
We responded:
"Mark, thank you for sharing your experience! I'm glad to hear that Drew provided you with great service and knowledge. We appreciate your feedback and look forward to assisting you with any future needs. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Paul Tyson

October 11, 2024

5  out of  5
rating by Paul Tyson
"Cornell knocked it out of the park with my new commercial policy!"
We responded:
"Paul, thank you for your fantastic review! I'm glad to hear that Cornell did an outstanding job with your new commercial policy. We appreciate your trust in our team and are always here to help with any future needs. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Lori Young

October 8, 2024

5  out of  5
rating by Lori Young
"I mean this office is going the extra mile with customer service. Lita is very knowledgeable and super helpful in navigating my policies! I will recommend to my family and friends!!! Lori"
We responded:
"Lori, thank you for your wonderful review! I'm glad to know that Lita has been so knowledgeable and helpful with your policies. We appreciate your recommendation to your family and friends. If you ever need further assistance, our office is here for you. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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See M

October 8, 2024

5  out of  5
rating by See M
"I relocated from Co to TX and I am super happy to have worked with Dylan from Brady Paxman State farm. He made the transition seem effortlessly and I appreciate his attention to questions."
We responded:
"Thank you, See, for sharing your experience! I'm glad Dylan could make your transition from CO to TX smooth and effortless. We appreciate your kind words about his attention to your questions. If you need any further assistance, our office is here to help. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Madeline Jones

October 3, 2024

5  out of  5
rating by Madeline Jones
"Jake and Tyler were extremely helpful and provided me a quick quote, walked me through the various options, and helped me bind coverage same day. They saved my family thousands of dollars and I couldn’t be happier with how they handled the whole process."
We responded:
"Thank you, Madeline! We’re so glad Jake and Tyler were able to assist you so quickly and efficiently. It’s awesome to hear they saved your family so much and made the process smooth. We truly appreciate your trust in our team! - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Bryan Forth

October 3, 2024

5  out of  5
rating by Bryan Forth
"Just finished getting auto insurance through Shaycee and I could be more pleased! She was able to answer all my questions and get everything set up without a worry!"
We responded:
"Bryan, thank you for sharing your experience! I'm happy Shaycee was able to assist you with your auto insurance needs and answer all your questions. We're grateful to have her on our team. If you need any further assistance, feel free to reach out anytime. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Robert Stone

October 2, 2024

5  out of  5
rating by Robert Stone
"State Farm is great but Dylan Pelton at this agency is awesome! Very respectful and explains things to where a slug could understand. HIGHLY recommend Dylan as your trusted advisor."
We responded:
"Robert, thank you for your fantastic review! I'm glad to hear that Dylan was able to provide such clear and respectful service. We appreciate your recommendation and are grateful to have Dylan as part of our team. If you need any further assistance, don't hesitate to reach out. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Pratik Patel

August 30, 2024

5  out of  5
rating by Pratik Patel
"Great responsiveness and very competitive rates. Friendly staff"
We responded:
"Pratik, thank you for your positive review! I'm glad you found our team responsive and our rates competitive. We appreciate your kind words about our staff. If you ever need further assistance, don't hesitate to reach out. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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coy reynolds

August 25, 2024

5  out of  5
rating by coy reynolds
"The best team hands down, Melissa tx should send yall a thank you card!"
We responded:
"Thanks, Coy! We're grateful for your kind words and support. Our team is happy to serve the Melissa, TX community. If you ever need anything, we're here to help. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Addison Carey

July 30, 2024

5  out of  5
rating by Addison Carey
"I had a fantastic experience with Destiny at State Farm! Destiny helped me set up both my home and auto insurance, and I couldn’t be happier with the service. She was super knowledgeable and took the time to explain everything clearly. What really stood out was how quickly she responded to my questions, (even after business hours!) and how she made sure I was getting the best coverage for my needs. It felt like she genuinely cared about finding the right options for me. If you’re looking for someone who’s professional and really knows their stuff, I highly recommend reaching out to Destiny at State Farm for all your home insurance, auto insurance, and commercial business needs!"
We responded:
"Hey Addison, Thanks a ton for sharing your fantastic experience! I'm really happy to hear that Destiny was able to help you set up both your home and auto insurance. It's great that she took the time to explain everything clearly and responded to your questions so quickly, even after business hours! We’re grateful to have Destiny on our team, and it's awesome to know she made sure you got the best coverage for your needs. If you ever need any further assistance, don’t hesitate to reach out! - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Sarah Rivera

July 23, 2024

5  out of  5
rating by Sarah Rivera
"Jimmy, Jake, and Nikki were very nice and so easy to talk to, they helped explain the big and little things to me with no frustration. Prices are great and the bundling, I switched over recently and feel like I made a great choice. Thank you State Farm ☺️"
We responded:
"Hi Sarah! I'm so glad to hear that Jimmy, Jake, and Nikki were able to help you out and make everything clear! We always aim to provide great service and it’s wonderful to know you’re happy with the prices and bundling options. Thanks for choosing us and for the kind words! If you ever need anything else, feel free to reach out. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Joseph Pederson

July 18, 2024

5  out of  5
rating by Joseph Pederson
"Fantastic service across the board! Both Jake and Nikki are fantastic to work with, ensured I knew exactly what my policy meant, and answered all of my questions before I needed to ask them!"
We responded:
"Thank you, Joseph, for your fantastic review! I'm happy to hear that Jake and Nikki provided you with exceptional service and ensured you understood your policy thoroughly. We're grateful for your feedback and are always here to help with any future questions or needs. Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Xzavion Hunter

June 29, 2024

5  out of  5
rating by Xzavion Hunter
"Jake and Amy were the perfect people for me to get connected with. They both made this process of saving on car insurance extremely easy and they were very transparent on every thing we were getting with the policy. Very grateful for those two!"
We responded:
"Xzavion, I'm thrilled to hear that Jake and Amy provided you with transparent and easy auto insurance savings! We're grateful for your positive feedback and glad you had a great experience with us. If you ever need assistance in the future, our office is here to help! - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Leah Gibson

June 20, 2024

5  out of  5
rating by Leah Gibson
"This office is awesome!! Jake did an outstanding job setting up our new home and auto policies!! Everyone in this office is friendly and so easy to work with!! They did an outstanding job explaining everything!!"
We responded:
"Thank you, Leah, for your glowing review! I'm thrilled that Jake provided outstanding service in setting up your new home and auto policies. We're pleased to hear that our team was friendly, informative, and easy to work with. We're grateful for the opportunity to assist you and look forward to being there for all your insurance needs in the future! - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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H Mak

June 19, 2024

5  out of  5
rating by H Mak
"Destiny and the entire Paxman team was/has been nothing less than fantastic to deal with. They were able to save our family tons of money on auto and home policy. Glad we made the switch."
We responded:
"Thank you for your fantastic review! I'm pleased to hear that Destiny and the entire team was able to save your family money on auto and home policies! We're grateful for your trust in our services and look forward to assisting you with any future insurance needs! - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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corey goodrich

June 17, 2024

5  out of  5
rating by corey goodrich
"Was very please with all aspects of transferring insurance. Staff was engaged and courteous. Highly recommend."
We responded:
"Thank you, Corey, for your positive feedback! We're pleased that you found our team engaged and courteous during your insurance transfer. We appreciate your recommendation and look forward to assisting you with all your insurance needs in the future! Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Amanda McCorvy

June 12, 2024

5  out of  5
rating by Amanda McCorvy
"Good service and friendly people ."
We responded:
"Amanda, we're pleased to hear you had a good experience with our friendly team! Providing excellent service is our priority, and we're grateful for your positive feedback. If you ever need assistance with your insurance needs, feel free to reach out to our office. Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Addie Harpold

June 3, 2024

5  out of  5
rating by Addie Harpold
"Jimmy at State Farm is very personal and smart, he walked me through getting rental insurance and made it a very magical experience ⭐️"
We responded:
"Thank you, Addie, for sharing your positive experience with Jimmy! We're thrilled to hear he provided you with a magical experience while setting up your rental insurance. Jimmy's personalized and knowledgeable service is truly exceptional. If you ever need assistance in the future, feel free to reach out to our office. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Jennifer Wilkerson

May 10, 2024

5  out of  5
rating by Jennifer Wilkerson
"Great experience so far switching from another insurance to State Farm. Tommy answered all of my questions and was patient and not pushy as I made the decision to leave another company I was with for 14 years. I saved over $600/year switching over so that + their kindness and customer service has made me very happy with my change. I also like how their office has followed up about getting me discounts and making sure I’m aware of all my benefits. A very personal and friendly touch compared to calling a 1-800 number and sitting on hold for 20 mins to get little actual help!"
We responded:
"Jennifer, we're thrilled to hear about your smooth transition to State Farm! Tommy's dedication to answering your questions and providing excellent service is truly commendable. We're pleased you're saving money and enjoying our personalized approach. Thank you for choosing us for your insurance needs! Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Tawnya Dutcher

May 3, 2024

5  out of  5
rating by Tawnya Dutcher
"I have been w/TXFB for almost 29 years for both Home & Auto. The rates kept going up - I do understand that everything’s going up. But when we bought a (new to us) truck & the payment was going to jump an additional $200/monthly, I decided to shop around. I reached out to Jimmy L in this office & not only was he pleasant, quick, so was the rest of the staff. He was able to get me a better policy rate for the added vehicle and my total monthly was a little less than I’m paying now for the same coverage (w/out the added vehicle). I also switched my home so I can bundle & get a better discount. Highly recommend!!!"
We responded:
"Tawnya, thank you for sharing your experience with us! We're delighted to hear that Jimmy and our team were able to assist you in finding a better policy rate and bundling options to save you money on your home and auto insurance. Providing excellent service and ensuring our customers receive the best coverage at competitive rates are our top priorities. We appreciate your recommendation and look forward to continuing to serve you for many more years to come! If you have any further questions or need assistance, please don't hesitate to reach out. - Brady Paxman - State Farm Insurance Agent"
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Nick Scott

May 1, 2024

5  out of  5
rating by Nick Scott
"Have had a great transition. All the people o have spoken with have been really great"
We responded:
"Thank you for the five-stars, Nick! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most. - Brady Paxman - State Farm Insurance Agent"
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Kevin Hall

April 30, 2024

5  out of  5
rating by Kevin Hall
"Enjoyed working with Jimmy and Jake!"
We responded:
"Kevin, thank you! We love seeing reviews like this. Jimmy and Jake always put our customers first and we are glad they were able to assist you with your insurance needs. Feel free to contact us anytime. - Brady Paxman - State Farm Insurance Agent"