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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Karen Smith

Karen Smith

June 11, 2026

5  out of  5
rating by Karen Smith
"The two people I deal with the most in the Melissa office location are Lita & Jimmy. These 2 have been more then helpful, they go out of their way to dive in & help with my needs because I'm fragile in this industry. Thank you guys so much."
We responded:
"Karen, thank you for taking the time to leave us a review! I'm really happy to hear that Lita and Jimmy have been so helpful to you at our Melissa office. It's great to know they are making a positive impact and providing the support you need. We appreciate your kind words and your trust in us. Feel free to reach out if you need anything else!"
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Asal Moini

June 9, 2026

5  out of  5
rating by Asal Moini
"Lita is absolutely amazing! Very compassionate and genuinely wants to help and tailors your insurance to your needs. She went through and explained everything and how i can save money as a student and what are the things i should keep in mind once I graduate."
We responded:
"Thank you, Asal! I'm really happy to hear that Lita was able to provide such compassionate and personalized service for your insurance needs. It's great to know she could help you understand your options and plan for the future. We're always here if you need anything else!"
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Anil Kumar

June 8, 2026

5  out of  5
rating by Anil Kumar
"Thank you for clarifying all the doubts, follow ups and giving me a good auto insurance quote. You have saved a good amount for me. Appreciate it Lita"
We responded:
"Hey, Anil! Thank you for your review. We’re glad Lita was able to answer your questions, stay on top of follow-ups, and help with your auto coverage. We appreciate you taking the time to share your experience and are grateful for the opportunity to assist you."
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Rosa Hdz

June 5, 2026

5  out of  5
rating by Rosa Hdz
"This is a top-notch agency. Not only is Brad Paxman awesome, but his support staff is awesome as well!"
We responded:
"Thank you, Rosa! I'm really glad to hear that you think so highly of our office and the team. We all strive to provide the best service possible, and it's wonderful to know that you had such a positive experience. Feel free to reach out if you need anything else!"
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Le Khoa

June 1, 2026

5  out of  5
rating by Le Khoa
"Lita was very friendly & helpful in assisting my request"
We responded:
"Thank you, Le Khoa! I'm glad to hear that Lita was able to assist you in such a friendly and helpful manner. We always aim to provide the best service possible. Feel free to reach out if you need anything else!"
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JRS1KRR

May 30, 2026

5  out of  5
rating by JRS1KRR
"Lita is always great to work with on all my insurance needs!! I actually enjoy working with this team."
We responded:
"Thank you! I'm delighted to hear that Lita and our team have made your insurance experience enjoyable. We appreciate your trust in us for your insurance needs. If there's anything else we can assist you with, just let us know!"
Profile photo of Samuel Howard

Samuel Howard

May 27, 2026

5  out of  5
rating by Samuel Howard
"I have been with Brady Paxman for about 5 years and I have to tell you, I have never had an issue with them whatsoever. I enjoy that there always available during the week and always have an answer for me every time I have a question. I'm so glad that I went with state farm at this agency.In particular."
We responded:
"Thank you, Samuel! I'm happy to hear that you've had such a positive experience with our office over the past five years. It's great to know that our availability and responsiveness have made a difference for you. We appreciate your trust in us and are glad to have you with State Farm at our agency. Let us know if we can help with anything else!"
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Cathleen Lindsey

May 14, 2026

5  out of  5
rating by Cathleen Lindsey
"Kayla was very kind, helpful and professional. She helped me with my auto pay and answered all my questions. Excellent customer service."
We responded:
"Thank you, Cathleen! I'm happy to hear that Kayla provided you with such excellent service. Our team is dedicated to offering helpful and professional support, and it's great to know Kayla was able to assist you with your auto pay and questions. If you need anything else, feel free to reach out!"
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Glenn Salyers

May 12, 2026

5  out of  5
rating by Glenn Salyers
"Very kind and helpful with adding a new (to me) truck on my auto insurance."
We responded:
"Thank you, Glenn! I'm glad you found the process kind and helpful. Our office is dedicated to ensuring a smooth experience for you. If you have any more questions or need assistance, just let us know!"
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Josh Johnson

May 7, 2026

5  out of  5
rating by Josh Johnson
"Kayla is awesome great service they always take care of my policy fast and efficiently"
We responded:
"Thank you, Josh! I'm happy to hear that Kayla and our team have been providing you with efficient service. We appreciate your feedback and are here to assist with any of your insurance needs. Thanks for choosing us!"
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Tony Alison

May 5, 2026

5  out of  5
rating by Tony Alison
"Lita did an outstanding job! Very knowledgeable and professional. Thank you State Farm for being there."
We responded:
"Thank you, Tony! I'm happy to hear that Sarah provided such knowledgeable and professional service. We appreciate your kind words and are grateful to have you with us. Let us know if there's anything else we can assist you with!"
Profile photo of Jasmeen Adams

Jasmeen Adams

April 20, 2026

5  out of  5
rating by Jasmeen Adams
"I called in and spoke with Kayla Setzer, she was very sweet and professional. I needed to add renters' insurance to my existing auto insurance policy. The process was quick, easy, and Kayla was very informative, as she did advise with the address change my auto rate would go up slightly (which I did not know), so I appreciated the warning ahead of time. Overall, excellent service as always!"
We responded:
"Jasmeen, thank you for your review! I'm glad to hear that Kayla provided you with such excellent service and helpful information. It's great to know the process was smooth and that you appreciated the heads-up about the rate change. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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marc cohen

April 13, 2026

5  out of  5
rating by marc cohen
"Lita is just awesome. She has great customer service skills and really takes care of you."
We responded:
"Thank you, Marc! I'm happy to hear that Lita provided you with excellent service and took great care of you. Our team is dedicated to offering the best support possible. Let us know if there's anything else we can assist you with!"
Profile photo of Lamar Lewis

Lamar Lewis

April 9, 2026

5  out of  5
rating by Lamar Lewis
"State Farm Is the best ever. Ms Lita and Brady are very kind and helpful. They’ll leave you stress free to cover your bill and with a peace of mind. I recommend anyone to do business with State Farm."
We responded:
"Thank you, Lamar! I'm so happy to hear that we could provide you with a stress-free experience and peace of mind. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
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Lisa Tisdale

April 7, 2026

5  out of  5
rating by Lisa Tisdale
"I highly recommend State Farm! Lita English reached out TO ME today to inform me of new available rates! Never has an insurance company done that AND provided the results. She is quick, knowlegable and Efficient! If you're in the market to save money, give them a call and ask for Lita English!"
We responded:
"Thank you for your wonderful feedback, Lisa! I'm happy to hear that Lita provided you with such efficient and knowledgeable service. We always aim to keep our customers informed and satisfied. If you need anything else, feel free to reach out!"
Profile photo of Kyle Roberts

Kyle Roberts

March 19, 2026

5  out of  5
rating by Kyle Roberts
"Lita, and the team at Brady Paxman are like Mickey Mantle they hit long home runs all the time. Such a good job when I moved to South Texas l kept them as my agent. Lita is super fast and efficient, too... I have no intentions of changing agencies...highly recommend..."
We responded:
"Kyle, thank you for your fantastic review! I'm glad to hear that Lita and the team have been able to provide you with such efficient and reliable service. It's wonderful that you chose to stay with us even after moving to South Texas. Your recommendation means a lot, and we're always here to assist you with any future needs. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
Profile photo of Jaswanth Reddy

Jaswanth Reddy

March 17, 2026

5  out of  5
rating by Jaswanth Reddy
"Lita was very helpful in getting the right bundle right for my home and auto. She went above and beyond to make sure I dont have any coverage lapse."
We responded:
"Hey, Jaswanth! Thanks for taking a moment to share your experience and for mentioning the pricing. Lita will appreciate you recognizing how she helped set up your home and auto policies and made sure everything stayed in place without any gaps."
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Diego capetillo

March 16, 2026

5  out of  5
rating by Diego capetillo
"Great customer service/satisfaction. The team at Brady Paxman State Farm go above and beyond and will get you taken care of."
We responded:
"Thank you, Diego! I'm happy to know that you experienced excellent customer service with our team. We strive to go above and beyond for everyone. If there's anything else we can assist you with, feel free to reach out!"
Profile photo of Kierra Steward

Kierra Steward

March 15, 2026

1  out of  5
rating by Kierra Steward
"you’d figure after all the air bags deployed that would total out your car or at least send an insurance adjuster to come look at your car and explain why they aren’t, but nope! no ever came out. after trying to get ahold of someone to about my policy some how they thought i was calling for a job interview!!! after asking what my “chart” or “profile” communication log looked like the lady literally told me they were NO notes on her com log… i spent an hour trying to explain to someone at one point. can’t mark off all state farm agents but i definitely can mark Brady paxman and his team."
We responded:
"Kierra, Thank you for sharing your feedback. We’re sorry to hear that this situation was frustrating. Auto accidents and claim questions can be stressful, and our goal is always to help customers navigate their insurance coverage and the State Farm claims process as smoothly as possible. While claim inspections and claim decisions are handled directly through State Farm’s claims team, our office is always available to help answer policy questions and guide customers toward the right resources. According to our records, your policy was cancelled in November, but we would still be happy to talk through any concerns about your past experience. Please feel free to reach out to our office if you’d like to discuss this further."
Profile photo of Bryce Palladino

Bryce Palladino

March 13, 2026

5  out of  5
rating by Bryce Palladino
"We had a great experience working with Lita. She helped us save quite a bit of money on our auto and home insurance!"
We responded:
"Thank you, Bryce! I'm delighted to hear about your positive experience with Lita. It's wonderful that she was able to assist you in saving on your insurance. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Profile photo of Eric Tharp

Eric Tharp

March 12, 2026

5  out of  5
rating by Eric Tharp
"Lita helped me out a ton! I highly recommend her and sate farm!"
We responded:
"Thank you, Eric! I'm glad to hear that Lita was able to assist you so well. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Ittai Perez

Ittai Perez

March 12, 2026

5  out of  5
rating by Ittai Perez
"Very helpful and nice"
We responded:
"Thank you, Ittai! I'm glad to hear you found our service helpful and pleasant. If you have any more questions or need assistance in the future, feel free to reach out. Thanks for choosing us!"
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Wendy Denman

March 11, 2026

5  out of  5
rating by Wendy Denman
"Great service and very easy to work with. They took the time to explain my coverage and helped me find the best option for my needs. Highly recommend! Nikki and Lita were so great."
We responded:
"Hey, Wendy! Thank you for sharing that you had a great experience and found our team easy to work with. I appreciate you mentioning that time was taken to explain your homeowners insurance and review the options that fit your needs. Your recommendation means a lot to our office. Nikki and Lita will be happy to know you recognized their help."
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Lynn Brown

March 9, 2026

5  out of  5
rating by Lynn Brown
"Had a good experience with Lita. Needed to change a payment method, and she was great. Thank you!"
We responded:
"Thank you, Lynn! I'm happy to hear that Lita provided you with a great experience while assisting with your payment method change. Your satisfaction is important to us. If you need anything else, feel free to reach out!"
Profile photo of MOSTAFA SHABIB

MOSTAFA SHABIB

March 9, 2026

5  out of  5
rating by MOSTAFA SHABIB
"Kayla is awesome. She’s a professional and detailed person knows how to get you the best deal ever. Definitely recommended ."
We responded:
"Thank you, Mostafa! I'm happy to hear that Kayla provided such excellent service and helped you find a great deal. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"