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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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BOB DUNKERLEY

July 3, 2025

5  out of  5
rating by BOB DUNKERLEY
"Lita was very friendly, welcoming and efficiently followed up with my requests. She is a definite plus to this office. Good move SF!"
We responded:
"Thank you for your review, Bob! I'm happy to hear that Lita made such a positive impression with her friendly and efficient service. We're grateful to have her on our team! If you need anything else, feel free to reach out."
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Hardee Salih

July 2, 2025

5  out of  5
rating by Hardee Salih
"An outstanding experience with Lita from State Farm! She is incredibly helpful, patient, and knowledgeable. Lita went above and beyond to make sure all my questions were answered and my needs were met. Truly top-notch customer service — thank you, Lita!"
We responded:
"Thank you for your review, Hardee! I'm happy to hear about your outstanding experience with Lita. Her dedication to providing helpful and knowledgeable service is truly appreciated. If you have any more questions or need assistance in the future, feel free to reach out!"
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Noneen Stevens

June 17, 2025

5  out of  5
rating by Noneen Stevens
"Tyler was very nice and personal. Made me feel relaxed and comfortable. Told I needed to know and went beyond. Can't say enough about him and everyone that I have talked to. Glad I have chosen you all. Thank you."
We responded:
"Thank you, Noneen! I'm happy to hear that Tyler made you feel relaxed and comfortable. It's wonderful to know that our team has been able to provide you with the information you needed and more. We appreciate your trust in us and are here for any future needs. Let us know if there's anything else we can assist you with!"
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Stephanie Seager

June 17, 2025

5  out of  5
rating by Stephanie Seager
"Tyler was fantastic to work with! He heard my issues, made sure my coverage and cost were where I needed to be and got everything started for me. I'm glad to have an agent that doesn't make me feel like a number in a database!"
We responded:
"Thank you for your review, Stephanie! I'm happy to hear that Tyler provided you with the attention and service you deserve. We strive to make every customer feel valued and supported. If you need anything else, feel free to reach out!"
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Riddy89

June 14, 2025

1  out of  5
rating by Riddy89
"Was good for a year, but my auto rate was raised quite a sum for no traffic violations or accidents within that year or overall. Tried reaching out numerous times to see where the jump was from but have been ignored by Brady and his team for going on months. If you want State farm, best to find other representation. They will push bundles as the only way to get good rates, they attempt to increase payments until pointed out."
We responded:
"Thank you for taking the time to share your concerns. We truly apologize for any frustration this situation has caused. It appears there was a technical issue where emails sent to our redirect were being misrouted to spam. Once we discovered the glitch, I personally reached out to you to explain the issue and wanted to ensure that you received the support you needed. I am truly sorry about this. We understand rate increases can be frustrating, especially when you’ve had no accidents or violations. While these adjustments are determined at a state and nationwide level and are beyond our control, we’re more than happy to review your policy with you and explore any available savings opportunities. Your experience is important to us, and we want to make sure we’ve resolved any remaining concerns. Please don’t hesitate to give us a call at our office so we can assist you further. Thank you for your patience and understanding."
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Hunter McLain

June 10, 2025

5  out of  5
rating by Hunter McLain
"Answered the phone immediately, didn't deal with any automated system. Was very quick to help me switch insurance state to state, monthly rate got cut in half basically which was the highlight to my month lol. He even took the initiative to call the other branch in Phoenix, Arizona to cancel my insurance there and let them know that I am now in Texas."
We responded:
"Thank you, Hunter, for sharing your experience! I'm happy to know that the process was smooth and that we could assist with your insurance transition. It's great to hear that the rate reduction was a highlight for you! If you need anything else, feel free to reach out."
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Sal Saggese

June 3, 2025

5  out of  5
rating by Sal Saggese
"Friendly, knowledgeable, professional. Overall an excellent experience."
We responded:
"Thank you, Sal! I'm happy to hear that you had an excellent experience with our office. We strive to provide friendly and professional service to all our customers. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
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eterranella

April 22, 2025

5  out of  5
rating by eterranella
"Liam and Cornell was very helpful in providing the most cost-effective coverage for our home and auto insurance. Thank you, Cornell, for reaching out to us with a solution to reduce our payments now that we are retired and on a fixed income!"
We responded:
"Thank you so much for your feedback! I’m glad to hear that Liam and Cornell were able to assist you in finding the most cost-effective coverage for your home and auto insurance. It’s great that Cornell could offer a solution to help reduce your payments during retirement. If you have any further questions or need assistance, please don’t hesitate to reach out to our office."
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Daisy Kastl

April 1, 2025

5  out of  5
rating by Daisy Kastl
"Having been a homeowner and car owner for many years I have worked with different agencies and agents with State Farm. I have to say by far Lita at Brady Paxman is the best! She is thorough and attentive to detail. She has been a great help both on the personal and business side of insurance. Not to mention her exceptional communication skills. I am grateful to have her as our agent and can be at peace that we have the best coverage for our family."
We responded:
"Thank you, Daisy, for sharing your experience! I'm delighted to hear that Lita has been such a valuable resource for your insurance needs. Her attention to detail and communication skills truly make a difference. We're grateful to have her on our team and to have you as a valued customer. If you ever need further assistance, please feel free to reach out!"
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Aurora Fototana

March 27, 2025

5  out of  5
rating by Aurora Fototana
"I had an outstanding experience with Jake from State Farm! He was incredibly friendly and took the time to explain all the details of the insurance policies thoroughly. Thanks to his excellent guidance, I found an affordable policy that perfectly suited my needs. His professionalism and customer service were the key reasons I decided to switch to State Farm. Highly, highly recommend!"
We responded:
"Thank you, Aurora, for sharing your experience! I'm happy to hear that Jake provided such friendly and thorough service, helping you find the right policy. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime!"
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Nithin Thomas

March 25, 2025

5  out of  5
rating by Nithin Thomas
"Tommy Ned was a pleasure to work with. He was very knowledgeable, cordial, and professional. I really appreciated the time and effort he put in to educate me on the various products, and coverages."
We responded:
"Thank you, Nithin, for sharing your experience! I'm glad to hear that Tommy provided you with knowledgeable and professional service. It's wonderful that he took the time to educate you on our products and coverages. If you have any more questions or need further assistance, feel free to reach out."
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mai hoang ngoc Vuong

March 19, 2025

5  out of  5
rating by mai hoang ngoc Vuong
"My insurance agent, Tommy Nerd is fantastic. I enjoy his service. Very details, and thoughtful. Always give me best deals on auto and home insurances. Thanks, Tommy!"
We responded:
"Thank you, Mai, for sharing your experience! I'm happy to hear that Tommy has been providing you with detailed and thoughtful service. It's great to know you're getting the best deals on your insurance. If you have any questions or need further assistance, feel free to reach out to our office anytime."
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Prateek Pamecha

March 19, 2025

5  out of  5
rating by Prateek Pamecha
"Really appriciate Tommy Ned Jr. for time taken to explain each coverage in detail for my Auto and homeowner's insurance and sharing valuable infomations to create a perfect quote."
We responded:
"Thank you, Prateek, for sharing your experience! I'm happy to know that Tommy Ned Jr. took the time to explain each coverage in detail and provided valuable information for your insurance. We appreciate your feedback and are here to assist with any future needs or questions you may have."
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Blain Brown

March 11, 2025

5  out of  5
rating by Blain Brown
"Brady and his team are amazing! I have worked with them for years on different insurance issues and every time they have been great! I highly recommend their office for all your insurance needs. 5 stars*****"
We responded:
"Thank you, Blain, for your wonderful feedback! I'm glad to know that you have consistently had positive experiences with our team over the years. Your recommendation means a lot to us. If you ever need assistance or have any questions, feel free to reach out. We're here to help with all your insurance needs!"
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Akhil shetty

March 7, 2025

5  out of  5
rating by Akhil shetty
"I was working with Cornell and he was able to get me the best quote and really a nice guy to talk, he helped me finalize everything and was very patient with all my questions."
We responded:
"Thank you, Akhil, for sharing your experience! I'm happy to hear that Cornell was able to assist you with finding the best quote and that you enjoyed working with him. It's great to know he was patient and helpful with your questions. If you need any further assistance or have more questions, feel free to reach out to our office anytime."
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Yang Sun

February 6, 2025

5  out of  5
rating by Yang Sun
"Jack Hunt and Drew Hogan are the two reps I worked with at this location they are super response and professional, No.1 I met in this industry."
We responded:
"Thank you, Yang, for sharing your experience! I'm happy to hear that Jack and Drew provided you with responsive and professional service. They truly are valuable members of our team. If you have any questions or need further assistance, feel free to reach out to our office anytime!"
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shandra helton

January 26, 2025

5  out of  5
rating by shandra helton
"Best experience I have ever had with insurance! Knowledgeable, excellent customer service and super friendly. Go see Jake, he’s great!"
We responded:
"Thank you, Shandra, for sharing your wonderful experience! I'm happy to know that you found our service knowledgeable and friendly. Jake will be delighted to hear your kind words. If you have any questions or need assistance in the future, feel free to reach out to our office. We're here to help!"
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Amy Talbot

January 24, 2025

5  out of  5
rating by Amy Talbot
"Lita has been such a blessing! She is so responsive and thoughtful in providing help and guidance with any questions I have."
We responded:
"Thank you, Talbot Family, for your wonderful feedback! I'm so happy to hear that Lita has been responsive and thoughtful in assisting you with your questions. Her dedication to providing excellent service is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Katlin Stanley

January 10, 2025

5  out of  5
rating by Katlin Stanley
"Fantastic staff! They are all very kind and made the whole process seamless."
We responded:
"Thank you, Katlin, for your wonderful feedback! I'm happy to know that our team made the process seamless for you. We strive to provide kind and efficient service to everyone. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
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Lee Edwards

December 10, 2024

5  out of  5
rating by Lee Edwards
"Drew Hogan is professional, knowledgeable, and wants the best for his customers. I knew I made the write call when contacting him. It was truly a no brainer that I make the switch to State Farm Insurance while adding an additional vehicle. I’m so excited for the savings!"
We responded:
"Lee, thank you for your fantastic review! I'm glad to hear that Drew provided you with professional and knowledgeable service. It's wonderful that you felt confident in making the switch to State Farm. We're happy you're excited about the savings! If you ever need further assistance, our office is here to help."
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Kyle Roberts

November 15, 2024

5  out of  5
rating by Kyle Roberts
"Lita, and the team at Brady Paxman are like Mickey Mantle they hit long home runs all the time. Such a good job when I moved to South Texas l kept them as my agent. Lita is super fast and efficient, too... I have no intentions of changing agencies...highly recommend..."
We responded:
"Kyle, thank you for your fantastic review! I'm glad to hear that Lita and the team have been able to provide you with such efficient and reliable service. It's wonderful that you chose to stay with us even after moving to South Texas. Your recommendation means a lot, and we're always here to assist you with any future needs. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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FLIXX THE PHOTOGRAPHER

November 4, 2024

5  out of  5
rating by FLIXX THE PHOTOGRAPHER
"I want to thank Cornell Lockett for his awesome customer service and knowledge of my policy the payment plans the coverage and his awareness of things with the company in comparison to others. His customer service is outrageously great. He took pride in his work and joy in gaining an understanding of where I was at in life and what I could do. Thank you Mr. Lockett."
We responded:
"Thank you for your wonderful review! I'm glad to hear that Cornell provided you with such exceptional service and knowledge about your policy and payment plans. It's great to know he took the time to understand your situation and offer great advice. We truly appreciate your feedback and are grateful to have Cornell on our team. If you have any further questions or need assistance, please don't hesitate to reach out. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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James Brenner

November 1, 2024

5  out of  5
rating by James Brenner
"Riley at Brady Paxman's office really knows what customer service all is about. She was spot on doing follow up, and always friendly on the phone. Service like that has become the exception. Thank you, Riley, for everything you do."
We responded:
"James, thank you for your wonderful review! We're glad to know that Riley's dedication to customer service made such a positive impact on your experience. Her friendly and consistent follow-up is something we truly value in our team. We appreciate your kind words and look forward to assisting you with any future needs. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Mark Kokaramgbbb

October 25, 2024

5  out of  5
rating by Mark Kokaramgbbb
"I worked with Drew Hogan great service and knowledge"
We responded:
"Mark, thank you for sharing your experience! I'm glad to hear that Drew provided you with great service and knowledge. We appreciate your feedback and look forward to assisting you with any future needs. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"
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Paul Tyson

October 11, 2024

5  out of  5
rating by Paul Tyson
"Cornell knocked it out of the park with my new commercial policy!"
We responded:
"Paul, thank you for your fantastic review! I'm glad to hear that Cornell did an outstanding job with your new commercial policy. We appreciate your trust in our team and are always here to help with any future needs. - Brady Paxman - State Farm Insurance Agent, Melissa, TX"