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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Maya Dorado

September 11, 2025

5  out of  5
rating by Maya Dorado
"Oh my goodness these statefarm agents are amazing!! Miss Kayla today gave me such great customer service and helped me with what i needed in a great timly manner! Never disappointed when i call for help with statefarm thank yall!"
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Kathleen Porter

September 11, 2025

5  out of  5
rating by Kathleen Porter
"Excellent and friendly customer service. Thank you!"
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Mehri Khobahy

September 11, 2025

5  out of  5
rating by Mehri Khobahy
"Lita is absolutely wonderful to work with! Always helpful, kind, and quick to respond. I couldn’t ask for a better agent. Thank you."
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Tiffanie Lyon

September 9, 2025

5  out of  5
rating by Tiffanie Lyon
"I've had positive experiences with the team. Even or especially when in a difficult situation. Like today, when my mortgage company has been dousing me with every anxiety inducing response available, Lita came through for me. She got my information up quickly, understood what I needed and sent it to me right away. This was essential and making this part so easy was an enormous help."
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staci ojeda

September 4, 2025

5  out of  5
rating by staci ojeda
"Sarah was a Huge help to me this morning. Looked into everything I had questions about and took care of my initial reason for calling! Thanks Sarah!"
We responded:
"Thank you, Staci! I'm happy to hear that Sarah was able to assist you so effectively. We appreciate your feedback and are always here to help with any questions or needs you may have. Let us know if there's anything else we can do for you!"
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Tony Alison

September 3, 2025

5  out of  5
rating by Tony Alison
"Sarah was outstanding! Very knowledgeable and professional. Thank you State Farm for being there."
We responded:
"Thank you, Tony! I'm happy to hear that Sarah provided such knowledgeable and professional service. We appreciate your kind words and are grateful to have you with us. Let us know if there's anything else we can assist you with!"
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Lisa McElyea

September 3, 2025

5  out of  5
rating by Lisa McElyea
"Great agent & staff; always helpful, professional & knowledgeable; responding quickly."
We responded:
"Thank you for your feedback, Lisa! We're glad to hear our team is helpful and professional. If you need further assistance, let us know!"
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Rick Thompson

August 29, 2025

5  out of  5
rating by Rick Thompson
"Tommy Ned did a wonderful job communicating with me and answering all of my questions. He made the process of bundling our account so easy, and we are looking forward to having State Farm for our home and auto insurance."
We responded:
"Thank you, Rick! I'm happy to hear that Tommy was able to assist you effectively and make the bundling process smooth. We appreciate your trust in us for your insurance needs. If you have any more questions or need further assistance, feel free to reach out!"
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Rui Cunha

August 29, 2025

5  out of  5
rating by Rui Cunha
"Fantastic experience with the fine ladies at the Paxman State Farm office. Sarah took care of my needs today quickly as I was at the tax office, otherwise Kayla has been a dream to work with for all my other needs."
We responded:
"Rui, thank you for your wonderful feedback! I'm delighted to hear that Sarah and Kayla have been so helpful in meeting your needs. Our team is dedicated to providing excellent service, and it's great to know we made a positive impact. If there's anything else we can assist with, just let us know!"
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Chrissy Gonzalez

August 29, 2025

5  out of  5
rating by Chrissy Gonzalez
"I've been working with Paxman Insurance for years now and really appreciate their consistent kind customer service approach and affordable options! I look forward to adding other life and health insurance options soon!"
We responded:
"Thank you, Chrissy, for your wonderful feedback! I'm happy to know you've had a positive experience with our customer service and found our options affordable. We're excited to assist you with your life and health insurance needs whenever you're ready. Let us know if there's anything else we can do for you!"
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Mark Meraz

August 28, 2025

5  out of  5
rating by Mark Meraz
"I don’t usually leave reviews but my experience with Lita was amazing and informative. Definitely recommend 10/10"
We responded:
"Thank you, Mark! I'm happy to hear that Lita provided you with such an amazing and informative experience. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Alejandra Mayorga

August 28, 2025

5  out of  5
rating by Alejandra Mayorga
"Amazing service — Lita is the best, always so helpful and reliable!"
We responded:
"Thank you, Alejandra! I'm happy to hear that Lita has been helpful and reliable for you. Our team is dedicated to providing amazing service, and your feedback means a lot to us. If you ever need anything else, feel free to reach out!"
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Marc Verlander

August 28, 2025

5  out of  5
rating by Marc Verlander
"I've been with Paxman State Farm for several years now and they have taken good care of us. They are easy to work with the price has been right."
We responded:
"Marc, thank you for your review! I'm happy to know that you've had a positive experience with us over the years. It's great to hear that our team has been easy to work with and that you're satisfied with our pricing. Let us know if there's anything else we can do for you!"
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Jerry Ray

August 28, 2025

5  out of  5
rating by Jerry Ray
"Our State Farm auto insurance has been with the Paxton Insurance Agency for a number of years now and we have enjoyed having our needs met in a prompt and efficient manner. Also, the office staff are always ready to help however they can!"
We responded:
"Thank you, Jerry Ray! I'm happy to know that you've had a positive experience with our office over the years. Our team is dedicated to providing prompt and efficient service, and it's great to hear that we've met your needs. If there's anything else we can do for you, just let us know!"
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Rob M

August 28, 2025

5  out of  5
rating by Rob M
"I can’t say enough good things about this agency and the team that works for Brady. I have been working with Lita English for nearly two years and she has been excellent. Insurance is a hard business and it’s hard to find good rates and good service and I highly recommend using the team Brady has. All the best!"
We responded:
"Thank you, Rob! I'm really happy to hear about your positive experience with Lita and our team. We strive to provide excellent service and competitive rates, and it's great to know we're meeting your expectations. If you ever need anything else, feel free to reach out!"
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Tyler Young

August 27, 2025

5  out of  5
rating by Tyler Young
"Lita English helped us with our auto, home, and golf cart coverage. She went above and beyond in regards to customer service and making sure our coverages were tailored for our family! I couldn’t find this level of service with anyone else."
We responded:
"Thank you, Tyler! I'm happy to hear that Lita provided exceptional service for your insurance needs. Our team is dedicated to offering personalized solutions, and it's wonderful to know you felt well taken care of. If you need anything else, feel free to reach out!"
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Louis Musmeci

August 22, 2025

5  out of  5
rating by Louis Musmeci
"Changed from Geico a month ago and couldn't be happier. In addition to saving me approximately $500 a year, the folks in the office are professional, pleasant and always there to answer any questions I may have. Not saying I ever WANTED to do this, but I know the entire staff by first name! It's insurance, we all need it, but don't like talking about it, so knowing who you are dealing with makes it bearable. Definitely a 5-star operation!"
We responded:
"Thanks so much for the incredible review Lou!! We're so happy we could save you money on your car insurance because we love having you in our office. Brady Paxman State Farm- Providing Insurance & Financial Services out of Melissa TX"
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Jansen Bean

August 22, 2025

5  out of  5
rating by Jansen Bean
"Ms. English has given great service in handling a recent auto purchase I've made. She is extremely prompt in responding to questions, adjusting coverage, and clearly explaining my policies. I also insure my home with State Farm and have been very pleased."
We responded:
"Thank you, Jansen! I'm happy to hear that we provided such excellent service with your recent auto purchase. It's wonderful that you're satisfied with both your auto and home insurance experiences. We appreciate your confidence in us and are here for any other needs or questions. Thanks for choosing us!"
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Maria Calderon

August 21, 2025

5  out of  5
rating by Maria Calderon
"Amazing service! Lita, made everything quick, easy, and stress-free. Super helpful and always goes above and beyond. Highly recommend!"
We responded:
"Thank you, Maria! I'm happy to hear that Lita made your experience quick and stress-free. Our team is dedicated to providing exceptional service, and it's wonderful to know we're meeting that goal. If you need anything else, feel free to reach out!"
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daniel martinez

August 21, 2025

5  out of  5
rating by daniel martinez
"Had a very good experience with Lita English she was very kind, helpful and saved me lots of time and money with my policy. thank you Lita because of you I will always stay with State Farm."
We responded:
"Daniel, thank you for sharing your experience! I'm happy to hear that Lita was able to assist you so effectively and make a positive impact on your policy. Your loyalty means a lot to us. If you ever need anything else, feel free to reach out!"
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Jennifer Kuehler

August 21, 2025

5  out of  5
rating by Jennifer Kuehler
"Sarah was a great help, made the changes super easy."
We responded:
"Thank you, Jennifer! I'm happy to hear that Sarah was able to assist you and make the process smooth. Our team is always here to make things easier for you. Let us know if there's anything else we can do for you!"
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Antonio Parraga

August 21, 2025

5  out of  5
rating by Antonio Parraga
"Great support from Lita!!! She is always very responsive and provides the guidance needed to solve any issue."
We responded:
"Antonio, thank you for your wonderful feedback! I'm happy to hear that Lita has been so responsive and helpful in guiding you through any issues. We appreciate your trust in us and are here for any future needs. Let us know if there's anything else we can assist you with!"
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Cris “Eddy” R

August 21, 2025

5  out of  5
rating by Cris “Eddy” R
"Kayla was phenomenal when it came to resolving my problem. THANKS Kayla!"
We responded:
"Thank you for your wonderful feedback! I'm happy to hear that Kayla provided such excellent service in resolving your issue. We appreciate your support and are here for any future needs you might have. Let us know if there's anything else we can assist with!"
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Stephanie Wallman

August 21, 2025

5  out of  5
rating by Stephanie Wallman
"Riley McClinton has been awesome in helping me when needed. Recently, I called to ask for help in finding something on the website. She immediately found it for me and sent me a copy via email within minutes! This isn't the first time she's helped me in such an efficient manner either - she's wonderful and I'm very happy with the services SF provides!"
We responded:
"Thank you for your review, Stephanie! I'm delighted to hear that Riley has been so helpful and efficient in assisting you. It's great to know you're happy with the services we provide at State Farm. If you ever need anything else, feel free to reach out!"
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Kathy Moore

August 20, 2025

5  out of  5
rating by Kathy Moore
"This State Farm office is Exceptional! Everyone here is always willing to help with any questions or policy changes. I have covered several of my cars with this office and it is always an easy experience. Sara is the best! She will always do her very best to assist you! I really appreciate her so much. This is the place you want to call when you are in need of insurance."
We responded:
"Hey, Kathy! Thanks so much for letting us know that our office has been able to take good care of your car and renter’s insurance. We are really happy to hear that policy changes and questions have been simple for you to handle with our team. Sarah will love knowing how much you appreciate her efforts and support. It means a lot that you see our office as the place to call when insurance needs come up, and we are grateful for your trust."