State Farm® Insurance Agent Brady Paxman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cordia Francis
July 28, 2026
5
out of
5
rating by Cordia Francis
"This State Farm customer service is always excellent!"
We responded:
"Cordia, I appreciate your feedback! I'm happy to hear that you've consistently had excellent experiences with our customer service. We're here to make things easy for you. Thanks for choosing us!"
Nick Croce
July 28, 2026
5
out of
5
rating by Nick Croce
"Team was very helpful in getting my claim taken care of ."
We responded:
"Nick, thank you for your feedback! I'm happy to hear that our team was able to assist you with your claim. We're always here to help if you need anything else!"
frogkisser
July 23, 2026
5
out of
5
rating by frogkisser
"I love this office so much! They are wonderful at communication and add the personal touch in excellence you just don't receive from a call center,they treat you like family They really look out for your needs. I have had this office since 2018 , I have nothing but wonderful things to say. Thank you Brady and your incredible team! Appreciate y'all !"
We responded:
"Thank you for your kind words! I'm so happy to hear that you feel like family with our office and appreciate the personal touch we strive to provide. Brady and the team are grateful for your continued trust since 2018. If there's anything else we can do for you, just let us know!"
Leslee George
July 23, 2026
5
out of
5
rating by Leslee George
"Lita was very courteous and patient while I explained my situation. She resolved the issue diligently and with such kindness. I appreciated her gentleness in this matter. Very caring employee."
Bart Tinsley
July 21, 2026
5
out of
5
rating by Bart Tinsley
"Wonderful customer service. I called to discuss options for reducing my monthly auto coverage. The agent was incredible as she walked me through my options. This reduced my costs by 25%. I’m very pleased."
We responded:
"Bart, thank you for taking the time to leave us a review! I'm happy to hear that our team was able to help you find options to lower your insurance costs. It's great to know you're pleased with the outcome. Feel free to reach out if you need anything else!"
Greyson Moore
July 20, 2026
5
out of
5
rating by Greyson Moore
"Just moved into a house from an apartment within the last year so I called in to get a quote on renters insurance as well as auto. Heather was extremely quick, knowledgeable and pleasant to talk to. I wish more customer service phone calls went the way ours did; it makes it hurt much less to spend the money!"
We responded:
"Thank you, Greyson, for taking the time to leave us a review! I'm happy to hear that Heather was able to assist you with your renters and auto insurance needs. It's great to know that your experience with us made the process smoother. We're always here to help if anything else comes up!"
sai charan Obuladinne
July 15, 2026
5
out of
5
rating by sai charan Obuladinne
"Lita She is the best, has a lot of patience, Her language is very clear and crisp, She was able to stay on the call until I answer every single thing. Very support you"
We responded:
"Thank you for taking the time to leave us a review! I'm happy to hear that Lita provided you with such supportive and clear assistance. We strive to ensure our customers feel heard and understood. We're always here if you need anything else!"
Kyle Nail
July 9, 2026
5
out of
5
rating by Kyle Nail
"Lita was prompt and so helpful getting our insurance set up on our new home! Couldn’t be more happy with her attention to detail and quick turn around! Thank you Lita!"
We responded:
"Thank you, Kyle! I'm glad to hear that Lita was able to assist you promptly and effectively with your new insurance. We appreciate your feedback and are happy to have been part of this important step. Let us know if we can help with anything else!"
Tommy Stewart
July 6, 2026
5
out of
5
rating by Tommy Stewart
"Jimmy was the best help me out a great deal"
We responded:
"Tommy, thank you for taking the time to leave us a review! I'm happy to hear that Jimmy was able to assist you so well. We appreciate your feedback and support. Let us know if we can help with anything else!"
Don Potter
July 2, 2026
5
out of
5
rating by Don Potter
"The agency provides excellent service. I am working with Lita on changes to our home insurance coverage, and she is extremely helpful. She walked me through all my questions and produced what I needed in a timely manner."
We responded:
"Thank you, Don, for your review! I'm happy to hear that Lita was able to assist you effectively with your home insurance coverage. We always aim to provide excellent service and make sure all your questions are addressed. We're always happy to help if anything comes up."
Michael Madonna
July 1, 2026
5
out of
5
rating by Michael Madonna
"Very responsive and helpful."
We responded:
"Michael, thank you for taking the time to leave us a review! I'm happy to hear that you found our team responsive and helpful. Let us know if we can help with anything else!"
garrett kolp
June 30, 2026
5
out of
5
rating by garrett kolp
"Heather was so incredibly helpful and kind. A+++"
We responded:
"Garrett, thank you for taking the time to leave us a review! I'm glad to hear you had such a positive experience with our office. We appreciate your feedback and support. Let us know if we can help with anything else!"
Sydney Dennis
June 30, 2026
5
out of
5
rating by Sydney Dennis
"5 STARS! Heather was so knowledgeable and helped me. Truly an asset to the team! Thank you Heather!"
We responded:
"Sydney, thank you for the 5 stars! I'm glad to hear you had a positive experience and felt well-supported. We're always happy to help if anything comes up."
Macalah Cotton
June 27, 2026
5
out of
5
rating by Macalah Cotton
"Lita was incredibly friendly, knowledgeable, and helpful! We’ve been with State Farm for years, and after moving from out of state to Texas, we needed to transfer our policies to a local agency. The Brady Paxman team made the entire process seamless and stress-free. They answered all of our questions, handled everything efficiently, and even found us a better rate. We couldn’t be happier with the experience and highly recommend them!"
We responded:
"Thank you, Macalah! I'm so glad to hear that Lita and the team made your transition to Texas smooth and stress-free. It's wonderful that we could assist with your policy transfer and find you a better rate. We truly appreciate your recommendation and are happy to have you with us. Let us know if we can help with anything else!"
Tiffany Ford
June 26, 2026
5
out of
5
rating by Tiffany Ford
"I had such a great experience with Christine and the office! They are helpful with my billing questions and make sure everything is explained clearly. They are patient, and take the time to make sure all of my concerns were taken care of. Excellent customer service can be hard to find, and I truly appreciate how easy they make the whole process. Thank you for going above and beyond—I highly recommend working with them!"
We responded:
"Thank you, Tiffany! I'm really happy to hear that Christine and our team were able to assist you with your billing questions and ensure everything was clear. We strive to provide excellent customer service, and it's great to know we made the process easy for you. We appreciate your recommendation and are here if you need anything else!"
Taijan Matkins
June 24, 2026
5
out of
5
rating by Taijan Matkins
"Lita has been wonderful. She answered all of my questions thoroughly and showed a great deal of patience throughout the process. I truly appreciate her help and professionalism."
We responded:
"Thank you, Taijan, for sharing your experience! I'm happy to hear that Tommy was able to assist you so effectively with your insurance needs. We strive to ensure our customers feel informed and supported. If you have any more questions or need further assistance, feel free to reach out!"
oscar zuniga
June 24, 2026
5
out of
5
rating by oscar zuniga
"Let me start by say what a great experience I had with Molly Barrientes she was very knowledgeable and answered all my questions. Bottom line is she got me more coverage on my homeowners and vehicles for less and saved me a ton of money. I highly recommend Molly she will get you the best deal. Thank you Molly I appreciate it.
Courtney Kent it was great talking to you as well today thanks for taking the time to talk with me. Not only were you knowledgeable you were also funny. I can tell that yourself and Molly enjoy what you do and thats really helpful to the customer Molly did say it was a team effort and I can truly see that It is she spoke highly of everyone. Again thanks for the welcome and extra info on the Roth IRA can’t wait to meet the rest of the team."
We responded:
"Thank you, Oscar, for sharing your experience! I'm really glad to hear that Molly and Courtney were able to assist you so well. It's wonderful to know that Molly helped you get more coverage while saving money, and that Courtney made the process enjoyable. We truly enjoy what we do, and it's great to see that reflected in your experience. We're excited to have you as part of our office family and look forward to introducing you to the rest of the team. Feel free to reach out if you need anything else!"
Dee P
June 19, 2026
5
out of
5
rating by Dee P
"Lita helped us out by making the process of switching over our insurance back to State Farm simple & the added bonus we will experience savings in making the switch.
Thanks again Lita"
We responded:
"Thank you, Dee! I'm happy to hear that Lita made the transition back to State Farm smooth for you and that you're seeing benefits from the switch. We appreciate your support!"
Willis Baker
June 17, 2026
5
out of
5
rating by Willis Baker
"Lita was very friendly and helpful. I lived out the country for many years. When I returned most companies wanted to charge me a premium due to “lack” of insurance during this time. State Farm was the only one that understood this."
We responded:
"It is wonderful to hear that Lita provided the exact clarity and understanding you needed upon your return, Willis! Our office strongly believes that customer care means treating people like individuals, not just a set of rigid statistics. Thank you for sharing your experience with our community. We're honored to have you with us!"
Adil Khan
June 15, 2026
5
out of
5
rating by Adil Khan
"Thank you for assistance. Swift response"
We responded:
"Adil, thank you for taking the time to leave us a review! I'm happy to hear that you found our response swift and helpful. We're always here to assist you with your insurance needs. Let us know if we can help with anything else!"
Karen Smith
June 11, 2026
5
out of
5
rating by Karen Smith
"The two people I deal with the most in the Melissa office location are Lita & Jimmy. These 2 have been more then helpful, they go out of their way to dive in & help with my needs because I'm fragile in this industry.
Thank you guys so much."
We responded:
"Karen, thank you for taking the time to leave us a review! I'm really happy to hear that Lita and Jimmy have been so helpful to you at our Melissa office. It's great to know they are making a positive impact and providing the support you need. We appreciate your kind words and your trust in us. Feel free to reach out if you need anything else!"
Asal Moini
June 9, 2026
5
out of
5
rating by Asal Moini
"Lita is absolutely amazing! Very compassionate and genuinely wants to help and tailors your insurance to your needs. She went through and explained everything and how i can save money as a student and what are the things i should keep in mind once I graduate."
We responded:
"Thank you, Asal! I'm really happy to hear that Lita was able to provide such compassionate and personalized service for your insurance needs. It's great to know she could help you understand your options and plan for the future. We're always here if you need anything else!"
Anil Kumar
June 8, 2026
5
out of
5
rating by Anil Kumar
"Thank you for clarifying all the doubts, follow ups and giving me a good auto insurance quote. You have saved a good amount for me. Appreciate it Lita"
We responded:
"Hey, Anil! Thank you for your review. We’re glad Lita was able to answer your questions, stay on top of follow-ups, and help with your auto coverage. We appreciate you taking the time to share your experience and are grateful for the opportunity to assist you."
Rosa Hdz
June 5, 2026
5
out of
5
rating by Rosa Hdz
"This is a top-notch agency. Not only is Brad Paxman awesome, but his support staff is awesome as well!"
We responded:
"Thank you, Rosa! I'm really glad to hear that you think so highly of our office and the team. We all strive to provide the best service possible, and it's wonderful to know that you had such a positive experience. Feel free to reach out if you need anything else!"
Le Khoa
June 1, 2026
5
out of
5
rating by Le Khoa
"Lita was very friendly & helpful in assisting my request"
We responded:
"Thank you, Le Khoa! I'm glad to hear that Lita was able to assist you in such a friendly and helpful manner. We always aim to provide the best service possible. Feel free to reach out if you need anything else!"